Return, Refund & Cancellation Policy

At Liya's Homemade, we take utmost care in packing and shipping every order. As our products are food and grocery items, returns are not available once the order has been delivered. However, if there is a genuine issue with your order, we are here to help.

Cases Eligible for Refund

You may be eligible for a refund only in the following situations:

Product received is damaged, leaking, torn, or tampered
Product received is expired
Wrong product was delivered
Item is missing from the delivered package
Product has a genuine quality issue, subject to verification by our team

Reporting Time & Required Proof

⏱️ Reporting Window: Any transit issue, leakage, or defect must be reported to Liya's Homemade within 48 hours of delivery.

To help our kitchen team investigate quickly and issue a swift replacement or refund, please share the following via WhatsApp:

Order ID (e.g., LIYA-XXXXX)
Product name & pack size
Clear photos or a brief video of the affected pouches and outer courier package with the shipping label
Short description of the issue

💡 Smooth Resolution Guarantee: Providing clear photos or a short video helps us verify the carrier damage immediately and dispatch a free replacement or process your UPI refund within 24 business hours.

Verification Process

Once we receive your complaint, our team will review the details and supporting proof.

Verification is generally completed within 24 business hours.
After verification, Liya's Homemade may offer a Full refund or Partial refund.
The decision will be based on the issue reported and the evidence shared.

Return Not Available

As Liya's Homemade deals in food and grocery products, returns are not available once the order has been delivered.

Non-Refundable Cases

Refunds will not be accepted in the following cases:

Change of mind after delivery
Taste preference or personal liking/disliking
Incorrect address provided by the customer
Failed delivery due to customer unavailability
Damage caused after delivery
Complaint raised without adequate proof
Complaint raised without the mandatory unboxing video
Complaint raised after the allowed reporting period

Order Cancellation

Order cancellation is not available once the transaction is completed.

Refund Method

Approved refunds will be processed to the original payment method used while placing the order.
Refunds are usually completed within 5 to 7 business days after approval, depending on the payment provider or bank.

Incorrect Address Policy

Customers are requested to enter the correct shipping address and contact details at the time of placing the order. Liya's Homemade will not be responsible for delivery issues, delays, or losses arising due to incorrect or incomplete address details provided by the customer.

Contact for Refund Support

For any refund-related support, please contact:

💬 WhatsApp Chat: Message your queries using the WhatsApp chat icon on the website.

✉️ Email: liyashomemade@gmail.com

📞 Phone: +91 81100 21313

⏰ Working Hours: 9 AM - 9 PM