Privacy Policy

1. Information We Collect

When you browse or place an order through our store, we collect only the necessary details required to deliver your goods safely:

• Contact Details: Full name, mobile/WhatsApp number, and email address.
• Delivery Information: Complete door number, street address, landmark, town/city, state, and postal PIN code.
• Order Records: Products selected, chosen weight variants, order date, order totals, and payment UTR/transaction references provided by you.

2. How We Use Your Information

We use your information exclusively for legitimate fulfillment purposes:

• Packaging and dispatching your homemade millet orders directly to your doorstep.
• Sending order confirmations, tracking numbers, and delivery updates via WhatsApp or SMS.
• Providing customer support, recipe guidance, or addressing return/refund inquiries.
• Remembering your shipping preferences across visits so you do not have to retype them every time.

3. Zero Card Storage & UPI Payment Safety

We do not collect, process, or store credit card numbers, debit card numbers, CVVs, or net banking passwords on our servers.

All online payments are conducted via standard Indian Unified Payments Interface (UPI) using secure apps installed on your device (Google Pay, PhonePe, Paytm, BHIM) or via our direct verified VPA 8110021313@kotakbank. Because UPI is authenticated inside your bank's encrypted mobile application, your sensitive financial credentials remain completely confidential and inaccessible to us.

4. Logistics & Third-Party Sharing

To deliver your parcel, we share strictly the required delivery details (Recipient Name, Address, Phone Number) with our trusted domestic logistics partners:

• ST Courier / Professional Couriers
• India Post (Speed Post)
• Delhivery / Shiprocket partner couriers

These partners are contractually required to use your information solely for physical delivery and proof-of-delivery verification.

5. Local Storage & Device Data

Our website utilizes browser localStorage instead of intrusive tracking cookies:

• Shopping Cart: Retains items you added so you can complete your order without losing your selections.
• Address Autofill: Saves your name, phone, and address locally on your own computer or phone so checkout is instant during your next order.

This data stays within your personal device browser and can be wiped at any time by clearing your browser cache.

6. Data Protection & Retention

We retain transaction details only as long as necessary to comply with accounting standards, FSSAI compliance, tax requirements, and customer support. Our website uses standard SSL/TLS encryption (HTTPS) to ensure all data transmitted between your browser and our server is secure.

7. Customer Rights & Contact

You have full ownership of your data. You may at any time:

• Request a copy of the personal details we hold on record for your orders.
• Request immediate correction of any inaccurate contact information.
• Request deletion of your contact information from our customer records.